Friday, September 30, 2011

Evolve & Transform Client Services

Client Services
More and more service providers are beginning to understand the need for support & services to evolve with the needs of their clients & businesses. By re-conceptualizing the client experience, many are actually strengthening client relationships through faster issue resolution. 
More often than not, the solution may be as simple as adding web-based video and chat or publishing known issue resolutions for instant access by clients and partners. Transform the client services experience by:
✎ Evolving most easy-to-use online resources, tools, and knowledge bases.
✎ Learning about reduced time to resolution and seamless support experience.
✎ Supporting complex communications and mission-critical networks.

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