Maturity Levels: CMMI for Services
The process areas below and their maturity levels are listed for the CMMI for Services model:
Maturity Level 2 - Managed
✔ CM - Configuration Management
✔ MA - Measurement and Analysis
✔ PPQA - Process and Product Quality Assurance
✔ REQM - Requirements Management
✔ SAM - Supplier Agreement Management
✔ SD - Service Delivery
✔ WMC - Work Monitoring and Control
✔ WP - Work Planning
Maturity Level 3 - Defined
✔ CAM - Capacity and Availability Management
✔ DAR - Decision Analysis and Resolution
✔ IRP - Incident Resolution and Prevention
✔ IWM - Integrated Work Management
✔ OPD - Organizational Process Definition
✔ OPF - Organizational Process Focus
✔ OT - Organizational Training
✔ RSKM - Risk Management
✔ SCON - Service Continuity
✔ SSD - Service System Development
✔ SST - Service System Transition
✔ STSM - Strategic Service Management
Maturity Level 4 - Quantitatively Managed
✔ OPP - Organizational Process Performance
✔ QPM - Quantitative Project Management
Maturity Level 5 - Optimizing
✔ CAR - Causal Analysis and Resolution
✔ OPM - Organizational Performance Management
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