Delivery Models and Activities of e-Government

Delivery models and activities of e-Government

The primary delivery models of e-Government can be divided into:

• Government-to-Citizen or Government-to-Consumer (G2C)


• Government-to-Business (G2B)


• Government-to-Government (G2G)


• Government-to-Employees (G2E)

Within each of these interaction domains, four kinds of activities take place:^[6][7]

• pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.


• two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.


• conducting transactions, e.g.: lodging tax returns, applying for services and grants.


• governance, e.g.: online polling, voting, and campaigning.