Maturity Levels: CMMI for Services

The process areas below and their maturity levels are listed for the CMMI for Services model:

Maturity Level 2 - Managed
✔ CM - Configuration Management
✔ MA - Measurement and Analysis
✔ PPQA - Process and Product Quality Assurance
✔ REQM - Requirements Management
✔ SAM - Supplier Agreement Management
✔ SD - Service Delivery
✔ WMC - Work Monitoring and Control
✔ WP - Work Planning

Maturity Level 3 - Defined
✔ CAM - Capacity and Availability Management
✔ DAR - Decision Analysis and Resolution
✔ IRP - Incident Resolution and Prevention
✔ IWM - Integrated Work Management
✔ OPD - Organizational Process Definition
✔ OPF - Organizational Process Focus
✔ OT - Organizational Training
✔ RSKM - Risk Management
✔ SCON - Service Continuity
✔ SSD - Service System Development
✔ SST - Service System Transition
✔ STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed
✔ OPP - Organizational Process Performance
✔ QPM - Quantitative Project Management

Maturity Level 5 - Optimizing
✔ CAR - Causal Analysis and Resolution
✔ OPM - Organizational Performance Management

In Leading Change, the Leaders as Chief Transformation Officer, Warren Bennis said, “Management is getting people to do what needs to be done. Leadership is getting people to want to do what needs to be done. Managers push. Leaders pull. Managers command. Leaders communication.”